WebLearn Wobble

Today, 31 July 2009, some users were unable to access WebLearn for around one hour between 3pm and 4pm.

One of WebLearn’s four admin nodes (node D) stopped working correctly and users that were sent to that node by the load balancer were either unable to access the WebLearn login page, getting a 404 error, or if they could login the stylesheets were not loading and WebLearn was unusable.

This problem was reported by the student help desk to WebLearn admin at around 3pm and after investigation the faulty node was shut down and removed from the cluster at around 4pm.

The node will be re-added to the cluster after the weekend shut-down for the upgrade of the SAN.

Unfortunately this happened on the day of the reassessment deadline so some students may have experienced a delay in being able to submit their coursework via WebLearn.  As this matter was resolved by around 4pm and the building is open until 7pm this should not have prevented any students from submitting their coursework via WebLearn.

Moving to Moodle

Another university moves from Blackboard Vista to Moodle.

“We expect to save approximately $130,000 per year on the hardware costs associated with running Moodle on our campus servers because Moodle is not as resource-intensive as Blackboard Vista,” Dulberg said.

…the University pays around $100,000 a year for Blackboard Vista maintenance.

http://www.technicianonline.com/features/moodle-moves-in-1.1788039

Clearing your browsers temporary files, cookies and history

Sometimes when trying to access WebLearn (Blackboard Vista) you will be unable to login.

This can often be resolved by clearing your browsers temporary files (cache), cookies and history.

How to do this in Internet Explorer (6):
From the menu click on ‘Tools’
From the Tools menu click on ‘Internet Options’
Under the Temporary Internet files header click on ‘Delete Cookies’ & ‘Delete Files’
Under the History header click on ‘Clear History’
Click on ‘OK’

Now try logging into WebLearn using Internet Explorer

How to do this in Firefox (2):
From the menu click on ‘Tools’
From the Tools menu click on ‘Clear Private Data’
Make sure ‘Cache’ is selected
Click on ‘Clear Private Data Now’

Now try logging into WebLearn using Firefox

WebLearn login page stats for March 2009

Login page stats for March 2009

This graph shows how many times the WebLearn login page was accessed each day in March.

There isn’t much difference in the trends and numbers from last month.

The busiest day of the month was Monday 2nd March 2009 with 13,755 views and the quietest day of the month was Sunday 8th March 2009 with 1,242 views. Both are down on last month.

The average views per day for March is 9,047.

The login page was accessed a total of 265,527 times in March.

Please note these are not unique visitors and each time a user accesses the login page they are counted.

WebLearn Unavailability on Tuesday 7 April 2009

WebLearn will be unavailable on Tuesday 7 April between the hours of 8am and 10am.

This is to allow us to patch the WebLearn application software.

Any changes or updates to this information will be published on this page: http://www.londonmet.ac.uk/weblearn/

Uptime Report: March 16 – March 22, 2009

WebLearn was available for the entire week of March 16 to March 22 with an uptime of 100%.

Name	Test	Tag	Uptime	Average	OK	NOK
weblearn.londonmet.ac.uk	http	Default	100%	179.26	827	0
http://www.google.com	http	Benchmark	100%	73.86	822	0
http://www.londonmet.ac.uk	http	LondonMet	99.39%	241.33	816	5
Total Average			99.8%	164.66	2465	5

Uptime Report: March 9 – March 15, 2009

This week WebLearn didn’t quite manage 100% uptime according to one of the reporting tools we are using.  It reported that WebLearn was unavailable for 0.13% of the week which works out at around 13 minutes out of the 168 hours that make up seven days.

Name	Test	Tag	Uptime	Average	OK	NOK
weblearn.londonmet.ac.uk	http	Default	99.87%	164.24	798	1
http://www.google.com	http	Benchmark	100%	76.37	801	0
http://www.londonmet.ac.uk	http	LondonMet	94.51%	167.24	758	44
Total Average			98.13%	135.34	2357	45

Uptime Report: March 2 – March 8, 2009

As you can see the University home page suffered some downtime but WebLearn was available all week.

As a lot of users access WebLearn via the links on the University home page they may not have been able to get to WebLearn even though it was up and running. If you are accessing WebLearn via the links on the University home page please remember that WebLearn can be accessed directly at http://weblearn.londonmet.ac.uk

Name	Test	Tag	Uptime	Average	OK	NOK
weblearn.londonmet.ac.uk	http	Default	100%	241.7	833	0
http://www.google.com	http	Benchmark	100%	84.22	834	0
http://www.londonmet.ac.uk	http	LondonMet	81.39%	399.82	678	155
Total Average			93.8%	231.41	2345	155

This table shows the percentage of time during the period of March 2 – March 8, 2009 that WebLearn was accessible (uptime).

The uptime of Google and the University home page is also listed to give you an idea of how the uptime of WebLean compares to other websites.

Uptime Report: February 23 – March 1, 2009

This table shows the percentage of time during the period of February 23 – March 1, 2009 that WebLearn was accessible (uptime).

The uptime of Google and the University home page is also listed to give you an idea of how the uptime of WebLean compares to other websites.

Name	Test	Tag	Uptime	Average	OK	NOK
weblearn.londonmet.ac.uk	http	Default	99.87%	172.45	787	1
http://www.google.com	http	Benchmark	100%	85.17	788	0
http://www.londonmet.ac.uk	http	LondonMet	98.72%	190.9	773	10
Total Average			99.53%	149.23	2348	11

WebLearn is monitored by mon.itor.us

Weekend of 7 & 8 March 2009

The university website was unavailable over the weekend from Saturday evening until Monday morning.

As some users access WebLearn via the links on the university website rather than directly this may have prevented them from accessing WebLearn.

As WebLearn runs independently of the London Met website it can still be accessed when the website is unavailable.

WebLearn can be accessed directly from this url: http://weblearn.londonmet.ac.uk